Website orders may be cancelled for a full refund IF the item(s) have not been shipped yet. Once an item has shipped, it may be only being returned for the following reasons:
You may return an UNOPENED item (still in mint factory sealed condition) for any reason if you notify us within 5 calendar days of receiving the product. Opened products or products where the factory seal has been broken may not be returned for any reason. The product must be sent back to us and postmarked within 10 days of your receipt of the product to be accepted. You will be refunded your money back LESS the shipping costs you paid in the original order. Shipping costs to send the product back are your responsibility. If you return open or damaged products to us, we will not issue a refund.
If for any reason you receive the wrong item, you can send it back and we will ship the correct item. We must be notified within 5 days if you receive an incorrect product. Unfortunately, due to fraud we must receive the items back prior to sending a replacement.
If the return was due to manufacture defective or an error of ours (i.e.- we accidentally sent the wrong merchandise), we will accept responsibility for re-shipping the right product to you. When shipping back the incorrect item to us, please feel free to contact us so that we may arrange the return.
Most orders get processed the very next day after you've placed the order, once your order has been ship out it can't cancelled. We suggest that you do so as soon as possible after placing it, if the order doesn't ship out the order can be cancel, please serious and after consideration to place your order! Please email to us and write in the subject line CANCEL ORDER. Don't forget to include your details and order number.
We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We do not sell, trade or rent your personal information to others.
When you order, we need to know your name, email address and mailing address in order to allow us to process, fulfill, and to notify you of your order status.